Retail Returns Policy
What’s DoorDash’s return policy?
When you make a return through DoorDash, it follows the return policy of the store where your purchase was made. Once your return request is submitted, we’ll review it in line with the store’s policy and process it at our discretion.
If your return is approved, your refund may be issued in one of the following ways:
Back to your original form of payment
As a DoorDash credit
As store credit (depending on the store’s policy)
Refunds to your original payment method typically take up to 4 business days to appear.
What do I need for a refund to my original payment method?
To receive a refund to your original form of payment, you must complete all of the following steps:
You must start the return through the DoorDash app
You must return the item(s) in-store
You must upload the return receipt in the DoorDash app
How do I start a return?
Go to your order history by opening the Me Tab in the app and tapping the Orders icon.
Select the order with the item(s) you’d like to return and tap Start a return.
Choose the item(s) you want to return and select a reason.
Head to the Merchant’s store of your choice.
At checkout (or the store’s returns area), tell the associate you’re making a DoorDash return and show your return barcode in the app.
After the associate processes the return, take a photo of the return receipt and upload it to the DoorDash app.
DoorDash will review your return and issue a refund to your original payment method within about 4 business days (timing may vary by bank).
If you have any issues, go to Help in the app and contact support.
To learn more about how to make a return, please see our FAQ.
ALDI (Australia)
Return window: 60 days
Things to bring: DoorDash App with photo of receipt
Refund info:
Request a return in the DoorDash app. A photo of your receipt will be provided - this is your proof of purchase.
Show the proof of purchase at any ALDI Australia store
When a return is accepted in-store, ALDI will process a refund for the price paid in-store as shown on the in-store proof of purchase. They will also provide you with a returns receipt.
Complete the return in the DoorDash app by uploading a photo of your return receipt. DoorDash will then refund the remaining amount you paid above the in‑store refund, such as DoorDash pricing differences or fees (if applicable).
Exceptions:
Should you need to return a fuel-powered product to ALDI for a refund or exchange, we kindly ask that you safely and responsibly remove all combustible liquids (e.g., petrol, motor oil, etc.) added after purchase, prior to returning to the store. Some Special Buys come with a manufacturer’s warranty (e.g., 1 or 2 years). If your product is covered by a manufacturer’s warranty, you will find all the details you need within the information plate on the back of your product.
If during the period of the warranty, one of our high-quality products should fail to be of an acceptable quality, please do not hesitate to contact the manufacturer’s helpline or your local ALDI store for assistance. Please note that any manufacturer’s warranty and ALDI’s change of mind policy are in addition to your rights under the Australian Consumer Law.
Big W (Australia)
NOTE: Refunds will be issued by DoorDash, and replacement of items will be handled by Big W in store. Please follow the instructions below. If you have any questions about the policy, what is included, or need further assistance please contact support in the DoorDash app.
Return window: If an item is faulty or damaged, please fill out this form as soon as you notice the issue, and we will advise you on next steps and/or provide a resolution within 14 business days.
Refund Eligibility: DoorDash does not offer refunds under Big W’s Change of Mind Return policy. For Clothing and Footwear only, size swaps are feasible if a better matching size is available in-store. If you wish to exchange your BIG W product for a like-for-like product please visit your nearest BIG W store.
Things to bring for an in-store Exchange or Replacement: DoorDash App with order details, or DoorDash email order confirmation.
Exceptions: Some products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. Big W’s friendly customer service team can also assist you with any enquiry of this nature.
