Budget Troubleshooting

In this article

• Common Issues

• Contact Us

Common Issues

Below are some of the most common issues regarding budgets applying to orders:

User did not join the team on their end or is ordering from a different DoorDash account.

• Double check the email in their DoorDash account matches the email listed in the Employees tab.

• Make sure they have an account created under the listed work email.

• Have them sign in through a desktop browser and then head to doordash.com/teams/join to join the team

Please note, employees will not have access to meal budgets without joining the team by visiting doordash.com/teams/join.

If everything is correct and they are still not able to join:

• Remove the user/email from the Admin Portal and add the user back. 

• Have them try to join again by heading to doordash.com/teams/join.

—

User is not a member of the correct group assigned to the budget.

• Double-check the user is a member of the subgroup assigned to the budget.

• If everyone has access to a budget that only specific people should have access to, please make sure everything is correct on the budget and subgroup members list:

(Groups tab within the Benefits Portal)

(Benefits Portal -> Expensed Meals -> Edit -> Apply Budget to 'X' Group)

—

Members already applied their budget on previous orders.

• ​​​Their check out page will say “No company meal budget remaining” under the Company Payment section.¹

• You can check if they already used their budget through the order download option in your Benefit Portal’s Billing History tab.² Specific budgets used will be seen under the Budget Name column once downloaded.

(Employee Check-Out View)¹

(Admin View of Billing History)²

—

Member is ordering outside of designated budget window.

• For ASAP Orders: Orders need to be placed within the budget window.

• For Schedule Ahead Orders: Order delivery time needs to be scheduled within the budget window.

Please note if the budget is recurring weekly, monthly, or daily:

• Monthly recurring budgets restart on the 1st of each calendar month at 12am local time

• Weekly recurring budgets restarts every Monday at 12am local time

• Daily  recurring budgets restart every day at 12am local time

—​​​​

Budget overlaps another larger budget.

• Multiple budgets available at the same time can sometimes cause issues in determining which budget will be used on the order.

• The Checkout page may default to the larger budget available.

• This can be changed manually by clicking into the budget and selecting which you want to use.

(Example of overlapping budgets)

(Bottom of Checkout Page)

—

Member is located in a different country.

• Admin Portals can not accommodate members in a different country than the Portal was set up in.

• All self-serve Admin Portals are currently only available for the USA.

• It is required to have 2 separate Portals for Canada and US in order for all users to be able to utilize budgets.

• Reach out to VIP Support to connect with our Sales team for assistance creating an additional $CAD or $USD Portal!

—

Member is ordering an age-restricted item or ordering from a grocery / convenience Merchant.

• Any orders containing alcohol or any other age-restricted items are not permitted on a company budget. 

• If you wish to enable Grocery & Convenience stores on your Admin Portal, please reach out to our VIP Support team or your dedicated Account Manager if applicable.

—

Contact Us

For further assistance, please contact your Doordash representative, or email us at business-support@doordash.com. For time-sensitive issues, call (855) 830-5429. 

For help with a live order, click here to contact our live support.