How to Manage Your Store Status and Availability

Managing store availability in the Merchant Portal

The Store availability page allows you to check your store status, update store hours, or add special hours and closures.

To access this page:

1. Log into the Merchant Portal

2. Navigate to Store availability

Managing store availability on your DoorDash tablet

If your kitchen is running behind, you can slow or pause incoming orders by tapping on the menu icon on the top left corner.

1. Click on the Status button on the Order Manager screen and select your new status

2. Once you make your selection, click Change status

Normal is the default

There is no action needed if operations are running smoothly and you can handle the current flow of incoming orders.

If you select Busy

You can choose how much additional prep time is added to your orders.

If you select Pause

You can select how long orders will be paused, and on which channels.