Flan SmartScale Troubleshooting
Please Call 1 800-723-9180 for Live Support
Scale Disconnect
Wiggle cables and ensure all cords are properly connected
Restart tablet (power + volume up)
Leave device charging for 24 hours and turn on device
If Issue Persists → email [email protected]
Wall Outlet Disconnect
Wiggle cables and ensure all cords are properly connected
Try a different outlet and if resolved, green light should be on
Follow Steps Below, if Not
Restart tablet (power + volume up)
Test power cord on a phone & confirm if cord is working
If Issue Persists → email [email protected]
Tablet Not Charging
Wiggle cables and ensure all cords are properly connected
Press power button (look for battery %)
If no charge:
Ensure all cords are secured and leave charging for 24 hours
Turn device next day
If Issue Persists → email [email protected]
Inaccurate Weights
Make sure nothing is touching or underneath the scale
Scale should be flat and clear of obstructions
Give Scale a good distance away from any walls or cash registers
Calibrate scale
Test with item (300–500g):
Within 15g for every corner = working
Over/Under 15g for any corner = Escalate to Scale Support
Email results to [email protected]
Orders Not Populating
Ensure cords are properly connected
Unplug and reconnect all cords
Confirm correct store login
Access Secret Menu (Tap Logo 5x)
Run speed test : Must be 3 Mbps+
Checking If Sim is Activated
If displayed “No Sim”, Please check Sim Cartridge and Repeat the Step Above
Check receipts show only DoorDash orders, as we ONLY support Drive or Marketplace / Doordash
If POS has orders but scale does not → contact DoorDash Support
If Issue Persists → email [email protected]
