How to Contact DoorDash Drive On-Demand Support
How can I contact Drive On-Demand support?
You can Merchant Support for help with delivery issues, billing questions, or refunds related to a Drive order.
Non-live order issues: Contact Drive-On Demand Support
Live order issues:
US (English and Spanish): 855-222-8111
Canada: 647-957-7219
Canada: (Français): 855-643-8439
Australia: 1-800-958-316
Drive integration: Visit the Developer Portal or submit a Drive Integrations Support Form
To learn about Drive On-Demand Invoicing, click here.
Method Of Contact | Contact Information | Instructions |
Phone | US: 1-855-222-8111 US (Espanol): 1-855-834-8733 Canada: 1-647-957-7219 Canada: (Français): 1-855-643-8439 Australia: 1-800-958-316 | Make Language Selection Press “4” for Drive Merchant or White Label Fulfillment Press “1” for Restaurant Press “2” for Non-Restaurant For Restaurant orders, you’ll be prompted to select from one of these sub-options and directed to the appropriate team: Press “1” for Catering Press “2” for Non-Catering |
Email us for non-live order issues, such as invoicing and payment, account management and portal troubleshooting. | ||
Merchant Portal | Navigate to the Support section Select Drive On-Demand Choose the issue you need help with | |
Drive On-Dermand Integration Inquiries | For any integration questions or issues, submit your request in the Drive Integrations Support Form. For self-help please access the Developer Portal, which contains FAQs, and support documentation. |
What information will I be required to provide?
Issue Category | Issue or Request | Required Details |
Live Order Issue | Order status Request Request to adjust or cancel an order Tip adjustment | DoorDash delivery ID or Customer name and phone number |
Request redelivery | Customer name, phone number, subtotal and tip | |
Non-Live Order Issue | Refund request for Never Delivered Missing or Incorrect Item Delivered late Poor delivery execution For Non-RX Damaged item | DoorDash delivery ID or Customer name and phone number Receipt/invoice reflecting accurate subtotal and tip amount for delivery (*this is only necessary if accurate totals are not provided to DoorDash when submitting orders) When emailing, there is a max of 10 refund requests per email. Confirmation that goods were not returned to the store following a Never Delivered delivery Details of the item(s) that were missing or incorrect including proof of Dasher custody of the correct or missing item in the form of a barcode scan at handoff or when picked Details of the item(s) that were damaged including proof of Dasher fault in the form of a photo of the damaged item or a detailed Customer description that clearly indicates damage caused by a Dasher |
Request to prefer or block a Dasher | Recent DoorDash delivery ID or Customer name and phone number for a recent order in which the Dasher was assigned | |
Account Management Issue | Drive Portal access request and troubleshooting Updating account information such as your address, email address, phone number | Can only be completed by an authorized user. Decision Maker email address Who is the Decision Maker? The Decision Maker email address is the one that was used to sign up on DoorDash.com. This could be the owner or manager of the store. |
Change of ownership | Can only be completed by an authorized user. Store ID or Name(s) of Business before and after change of ownership | |
Payment and Invoicing | Can only be completed by an authorized user. Store Name |
