Self-Serve DashPass FAQ

Q: I want to add more than 200 users to my DashPass account.

A: Our Self Serve DashPass product only allows up to 200 users. If you need to add more than 200 users to your Admin Portal, please email us at [email protected] so we may assist you.

 Q:  Why can't I enroll with my company's DashPass account?

A: If you are having trouble joining your team's account, please follow up with your manager/admin and they’ll be able to ensure you are allowlisted to enroll. 

Q: How can I become an admin for my company's DashPass account?

A: If you would like to become an administrator for your Company’s DashPass account, the original admin is able to change the status of a user and grant them admin access in the Portal. 

Q: Can I pay with Invoicing instead of Credit Card?

A: Our Self Serve product currently only supports Credit Card for payment at this time.

Q: How will my credit card be charged for DashPass?

A: Only one charge will be made on the 1st of the following month.

Q: Is there a fee when signing up?

A: No, it’s a free benefit paid by your employer.

Q: Why am I still being charged $9.99?

A: If you’ve been charged for your DashPass for Work subscription, do not attempt to cancel the DashPass subscription yourself. Please reach out to your DoorDash representative or email us at [email protected] so we can work with your organization’s Account Manager.

You can expect a refund for the charged amount and an auto-enrollment into your organization’s DashPass for Employees plan.