Group Orders Guide
In this article
Creating a Group Order
Adding Items (Employee View)
Checking Out
Split-Billing Feature
Contact Us
What is a Group Order?
A group order allows multiple people to add their individual items into a collective order cart, at the same time. Once a Group Order is created through a DoorDash Account, the rest of the meal participants can add items. The participants do not need to have a DoorDash Account to use the group order link.
NOTE: Multiple group order links can be created at once, but there will be a separate delivery for each group order.
The creator of each Group Order will be able to set the per person budget limit, lock the cart, remove items from the cart, check-out the cart, and cancel the order.
The creator of each Group Order will NOT be able to add items on behalf of participants, adjust the per person budget limit once the cart has been created, or edit names and order suggestions.
What are the benefits of using the Group Order feature?
Preferred Dashers - Your orders will be assigned only to Dashers with a 4.7 star rating or higher and 100+ deliveries (pending availability).
Prioritized orders - Your group order will be prioritized with the first available preferred Dasher.
VIP Support Team Access - You can reach our VIP live order support team by emailing [email protected] (response within 24 hours.) For urgent issues, call (855)-830-5429 (available 5AM-9PM PST)
No additional cost - Our VIP program for Group Orders is completely free for our business customers.
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Creating a Group Order
There are two ways for an admin to start a New Group Order:
Admin Portal Calendar View
Merchant Storefront Button
Portal Calendar View
1. Within the Admin Portal, click 'Start Group Order'.
2. Add a new address or select an existing one from the dropdown.
If adding a New Address: Save delivery instructions for the new address.
Once an address is created, it cannot be edited. To correct any errors, please delete and re-create it as a New Address.
3. Click '+ New Order'.
From the Add Stores page, select the desired delivery time from the dropdown.
Select restaurant(s) by using the '+ Add' button.
NOTE:
This page will automatically reload your Store options based on your Delivery Address (selected in Step 2) and Delivery Time.
You may select multiple restaurants per day at once, but for different delivery times please be sure to change the delivery time for each, before selection.
To remove a restaurant from your Group Order, click the Trashcan button on the right of each selection.
4. To set a per-person Budget for your team:
Select the button beside 'Spending limit per person'. Edit the 'per person' budget in the text box, and then click Start Group Orders.
Please note: You may only set (1) per-person budget per Group Order.
To set different budgets for different restaurants and/or delivery windows, please start a new a Group Order.
5. Share the Meal Calendar with your team by pressing the Share Meal Calendar button, and pressing the Copy Link button within the pop-up window.
Merchant Storefront View
1. On the Restaurant store page, click 'Group Order'.
(NOTE: Make sure that the delivery address and instructions are set correctly at the top of the page.)
2. Choose how to pay, then click Start Group Order. For more information on Split Billing, see below.
3. Click Invite, then Copy Link to share the cart with your team.
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Adding Items to a Group Order
1. Access your team's calendar via Share Calendar link, or access the Group Order directly via Invite link.
2. Create or log in to your DoorDash account.
3. Add items the Group Order!
NOTE: As you add items to the cart, a blue flag will appear showing the amount of budget you have remaining.
4. If your admin has set the Group Order to Everyone Pays Separately, you will see an option to proceed to payment.
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Checking Out (Cart Creator Only)
1. Within 24 hours of your delivery, access Checkout from either your Admin Portal Calendar or the group order (Merchant storefront) page.
NOTE: The cart will be available on your Calendar until the end of the week.
2. Double-check the following delivery details:
Delivery time window
Delivery address
Instructions
Payment
3. Click Place Order at the bottom of Checkout, and you're done!
Any and all participants in the Group Order may then view the Order Tracking page, and participants will receive notification when the order arrives.
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Split Billing Feature
What is Split Billing?
"Split Billing" allows each person in a Group Order to pay individually, using their preferred payment method or their individual Expensed Meal Budget, where applicable.
How Does it Work?
"Split Billing" allows each person in a Group Order to pay individually, using their preferred payment method or their individual Expensed Meal Budget, where applicable.
1. Click the Group Order button on your selected restaurant's Store Page.
2. Select 'Everyone Pays Separately' and click Start Group Order.
NOTE: Once the Group Order is created, this payment option selection cannot be changed. Please delete the cart and start a new one.
Employees will be prompted to pay for their own items, and will be able to use their Expensed Meal budget, if one is available.
If the order costs more than the budget allows, they can then cover the difference with a debit or credit card.
NOTE: The tip amount will be kept private for each individual.
Learn more about using Expensed Meal Budgets on your Group Orders here.
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Contact Us
For further assistance, please reach out to your DoorDash representative, or email us at [email protected]. For time-sensitive issues, call (855) 830-5429.
For help with a live order, click here to contact our live support.
