Privacy Policy - New Zealand

DoorDash Dashers


Effective Date: January 10, 2024


DoorDash Technologies New Zealand and its group companies (collectively, “DoorDash,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect “Personal Information” (as that term is defined in the Privacy Act 2020) of our DoorDash Drivers (“Dashers”) in their capacity as Dashers. It applies to all Personal Information collected, including on the web pages for Dashers, driver.doordash.com and https://www.doordash.com/dasher/apply/ (the “Site”), the Dasher mobile application, and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the "Dasher Services"). 

 

Your access to and use of the Dasher Services are subject to our Independent Contractor Agreement (“ICA”). Please make sure that you have carefully read and understand the ICA before you use the Dasher Services. By using the Dasher Services, you accept the ICA, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our ICA, you must not use or access the Dasher Services.

 

DoorDash provides an online marketplace platform, using web-based technology that connects Dashers, consumers, and restaurants and/or other businesses utilising the DoorDash marketplace (“Merchants”). If you are using DoorDash’s online marketplace in your capacity as a consumer accessing or ordering services, please visit the Consumer Privacy Policy for information on how DoorDash collects, uses and discloses consumer Personal Information.

 

The Dasher Services may change from time to time. As a result, we reserve the right to update or modify this Policy at any time and from time to time without prior notice. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using the Dasher Services. We recommend you review this Policy periodically. This Policy became effective on the date indicated at the top of this page. Your continued use of the Dasher Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

 

1. Collection of Personal Information

 

When you use the Dasher Services, we may collect Personal Information about you. If you do not provide us with your Personal Information, we will not be able to provide the Dasher Services to you. The types of Personal Information that we may collect about you are:

 

1a. Information You Provide to Us Directly

 

You may provide your Personal Information to us when you use the Dasher Services, including when you sign up to become a Dasher, authorise a background or driving history check, register as a Dasher, participate as a Dasher, participate in direct deposit, engage with our chat bot on the Site or the Dasher Services, enroll in a DoorDash assistance program, contact us with inquiries or otherwise communicate with us, or otherwise access or use the Dasher Services. This information may include:


  • Personal Identifiers and Records Information – We collect certain profile information associated with your Dasher account. This may include information such as name, alias, email address, phone number, and postal address. We may collect your tax file number, driver’s licence number, passport number, medical information or other similar identifiers for the purposes of establishing and administering your relationship with us, including to verify your identity.
  • Age and Date of Birth – We may also collect your age, year, or date of birth to enable us, for example, to assess whether you qualify to be a Dasher and to determine if you are eligible to provide deliveries of alcohol.
  • Biometric Information - We may collect photos and images or your face voice or other biometric data to confirm your identity and you consent to this collection and use via this policy and the permission granted in the DoorDash mobile app when this information is collected.
  • Commercial Information – We may collect driver and vehicle information, such as your driver’s licence number, licence plate and other vehicle and registration information, and insurance information.
  • Financial and Records Information – We may collect financial information to, for example, facilitate payments to you. This may include bank and bank account information, including routing and account numbers, and order payment information, including expense reimbursement requests.
  • Preferences – We may also collect your preferences, such as language preference, preferred region and city, and preferences to receive texts instead of telephone calls.

1b. Information Received From You as Part of Your Communications

 

When you use the Dasher Services, complete electronic forms, communicate with DoorDash customers or contact us, whether by online chat, email, phone, text or otherwise, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

 

1c. Information Collected Automatically

 

We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and the Dasher Services. This information may include:

  • Technical Information – We collect technical and internet or other network activity information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer), unique device identifiers, personal and online identifiers, and other information such as your device type and version of the app that is in use. 
  • Site Usage Information –This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, app, and Dasher Services you visit and how much time you spend there, and your search history. 
  • Site Preferences – We collect information about your preferences to make your use of the Site more productive using cookies.

 

1d. Geolocation Information

 

To participate as a Dasher, you should permit the Dasher Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device on a continuous and ongoing basis when the Dasher app is running in the foreground or background of your device or from a photo of a delivery that you provide to us. We may also collect route information when you conduct a delivery for DoorDash and/or derive your approximate location from your IP address. We use your location information for our internal business purposes, including to verify that you are present in your preferred region or city when you begin or engage in a delivery through the DoorDash Services (a “Dash”), connect you with delivery opportunities in your zone, and track the progress and completion of your Dashes. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Dasher mobile app. If you have any concerns regarding the conduct of this location tracking, please let us know using the details in the “Contact Us” section below. If you do not enable or choose to disable the location feature through the settings on your device or Platform, DoorDash will not receive precise location information from your device, which will prevent you from being able to Dash and receiving delivery opportunities in your area. 

 

1e. Information Related to Deliveries

 

When you participate as a Dasher through the Dasher Services, we may also collect and store information related to your Dashes and deliveries, including:

  • Date and time of the sign-up and log-in;
  • Delivery acceptances and declinations and your acceptance rate and cancellation rate;
  • The number of Dashes and deliveries you make;
  • The date and time of delivery acceptances, declinations, cancellations, pick-ups and completions;
  • The amount of time to complete a delivery or Dash;
  • Dash and delivery route information;
  • Payment amounts associated with each delivery and Dash;
  • The number of deliveries per Dash;
  • Tip amounts;
  • Customer ratings and other feedback; 
  • Attribution and user’s conversation path;
  • Where you did the orientation and where you’ve Dashed (date, time, and place of orientation); and
  • Your location (see Location Information section, above).

1f. Information from Publicly-Available Sources and Third Parties

 

We may collect Personal Information about you from authorized publicly available sources, marketing partners, and/or third parties. This may include demographic information such as income and spending habits. We may also, for example, receive information about you from Merchants regarding your deliveries through the Dasher Services. 

 

DoorDash may also offer a Dasher Referral Program where DoorDash allows Dashers to invite friends and family to sign up for the Dasher Services and become a Dasher. We may offer referral bonuses, as set forth in any referral terms governing the Dasher Referral Program. By choosing to invite a friend or family member, you consent to DoorDash sending your public profile image to the contacts you select to receive a referral link and you represent that you have received that friend or family member’s consent to provide his or her name and email address to us. DoorDash will use that information to send an email inviting him or her to visit the site and will store that information to track the success of the referral program and may send marketing emails. You can also send a text message with a referral link to your contacts.

 

Dashers may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the Referral Program. Such actions may violate various applicable laws. Dashers may not send any referral emails, text messages, or other communications to children under the age of 18.

 

If you are referred to DoorDash through one of our referral programs, or if someone attempts to refer you, we may share your name, whether you have already signed up as a Dasher, whether you are a new Dasher, and whether you have completed the required number of deliveries in the required amount of time to qualify for a referral bonus.

 

2. Use of Cookies and Other Tracking Technologies 

 

We use cookies, web beacons, pixels, replay session, and similar technologies to collect information and personalise your experience with the Dasher Services.


2a. Cookies

 

Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the sites or provider’s system to recognise your browser and remember certain information.

 

We use first-party and third-party cookies for the following purposes: (1) to make the Dasher Services function properly; (2) to improve the Dasher Services; (3) to recognise you when you return to our Site and to remember information you have already provided, such as your preferences; (4) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and (5) to provide a secure browsing experience during your use of the Dasher Services.

 

You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Dasher Services.

 

2b. Web Beacons

 

Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, to track and measure the performance of our Site and services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email).

 

2c. Replay Session

 

We may collect information on your use of our Site or the Dasher Services, such as pages visited, links clicked, non-sensitive text entered, and mouse and scrolling movements. The information collected may include a recreation of your session interactions on our Site. We take measures to utilise replay session technology to exclude and block sensitive user information. 

 

2d Online Analytics and Advertising Technologies

 

We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on the Dasher Services or on other devices, apps, or websites.

 

2e. Targeted Advertising

 

We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of such cross-device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device tracking to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalised” advertising—and when it occurs on mobile apps, “cross-app” advertising.

 

Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any company chooses to participate in these opt-out programs.


2f. Mobile Applications

 

Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt-out in several ways. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of in-application targeted advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalised advertising.

 

3. Uses of Your Personal Information

 

We may use the information we collect about you for various purposes.

 

3a. To Receive, Process, and Create Your Dasher Account

 

We may process your information when you sign up to be a Dasher, including background and driving history checks. As part of the process, we may assess whether you qualify to be a Dasher and allow you to create a Dasher account.

 

3b. To Provide You With the Dasher Services

 

We may use your information to provide you with the Dasher Services. For example, we use information to:

  • set up your direct deposit and issue payments to you;
  • allow you to connect to delivery requests; 
  • facilitate the completion of Dashes and deliveries;
  • calculate payments owed;
  • verify whether you are present in the city or region in which you intend to Dash;
  • assess whether you have met requirements for promotional, incentive or other pay programs;
  • assess supply, demand, and other factors associated with aggregate business progress;
  • assess activity and acceptance rates, customer ratings, and other factors associated with Dashers’ impact on the DoorDash platform; and
  • link your Dasher account to your DoorDash account, if you already have a DoorDash account or if you create one in the future. 

3c. To Maintain, Improve, and Personalise the Dasher Services

 

We may use your information for our everyday business operations such as auditing, administration of the Dasher Services, forum management, fulfilment, and analytics. For example, we may use your information to better understand Dashers’ demographics, interests, and behaviours, and we may enhance other information we have about you to help us better understand you and determine your interests. We may also use your information to calculate the total number of visitors to the Dasher Services and to each page or feature of the Dasher Services. Your information may also be used to improve the content and functionality of the Dasher Services. For example, it may be used to help us, and our Merchants improve our offerings. We also use your information to personalise your experience. For example, we may personalise the content and features you see when visiting the Dasher Services. In addition, we may personalise advertisements, marketing communications, and recommendations to make them more tailored to your interests.

 

3d. To Communicate with You


We may use your information to communicate with you. For example, we may send you text messages or other notifications about Dashes and other available deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.

 

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Dasher Services. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions, or the like, but not including your Personal Information and any requests, comments or concerns regarding your personal information but not including your Personal Information, will be treated as non-confidential and non-proprietary.

 

If you send direct messages, such as chat or text messages to a DoorDash customer, using the telephone number for that customer available on the Dasher Services, we may use a third-party service provider to monitor and analyse these messages on a continuous and ongoing basis. We monitor these messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, DoorDash and its service provider will receive in real time and store data about your direct messages, such as chat or text messages, including the date and time of the message, your phone number, and the content of the message. If you do not agree to the monitoring of direct messages you send to DoorDash customers, please do not send messages to DoorDash customers.

 

3e. For Account and Network Security Purposes

 

We care about keeping you secure and safe while using the Dasher Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities, or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorised users from gaining access to your information.

 

3f. To Maintain Legal and Regulatory Compliance

 

The Dasher Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we may process your Personal Information to provide you with tax documents, to fulfil our business obligations, or as necessary to manage risk as required under applicable law. 

 

3g. To Enforce Compliance with our Independent Contractor Agreement and Policies

 

When you access or use the Dasher Services, you are bound to our Independent Contractor Agreement and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on the Dasher Services. We also process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.

 

3h To Protect You, Others, and Our Business

 

We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Independent Contractor Agreement, to comply with the law, and to protect against security risks.

 

3i. For Our Business Purposes

 

We may use your information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent or at your direction, or as permitted by law.


3j. Aggregated and De-Identified Information

 

We may aggregate and/or de-identify information collected through the Dasher Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

 

4. Disclosure of Personal Information to Third Parties

 

We may disclose your Personal Information to third parties as described below and as otherwise permitted by law.

 

4a. Group Companies

 

We may disclose your information to our group companies (entities that control DoorDash, are under the control of DoorDash, or are under control by the same entity as DoorDash) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your information.

 

4b. Service Providers

 

We may disclose your information to our third-party service providers for certain business purposes. This information is provided for them to provide us services such as payment processing, advertising services, marketing partners, background and driver history check services, web analytics, data processing, IT services, Dasher support and other services. 

 

4c. Customers, Merchants or Other Users

 

To facilitate deliveries, we may provide your information, including your contact information, vehicle information, location information, ratings, and other information to customers, Merchants or other DoorDash users. 

 

4d. Social Media

 

When you link a Social Network (as defined in “Social Media Usage” below) account to DoorDash or log into the DoorDash Services using your Social Network account, we may provide your information to the operator of the Social Network to facilitate or enhance delivery of that Social Network or other services to you. Please see “8. Social Media Usage” below for more details.

 

4e. When Required or Permitted by Law

 

We may share your Personal Information, including information about your interaction with our services (including Dasher Services), with third parties such as government authorities, industry peers, or other third parties if legally required or permitted, or as reasonably necessary to enforce our agreements, prevent fraud, or protect the rights, property, and/or safety of our business, employees, customers, merchants, consumers, other Dashers, and/or other persons or parties.

 

4f. Corporate Transactions

 

In the event of an actual or contemplated sale, business transfer, merger, or other reorganisation, dissolution, or similar event we may provide your information to one or more third parties in connection with that transaction, including during the negotiation of a proposed transaction.

 

4g. With Your Consent


We also may provide your information to third parties with your consent or at your direction.

 

5. Security

 

DoorDash has implemented administrative, organisational, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to DoorDash. 

 

Please recognise that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.

 

6. Data Retention

 

We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymised data indefinitely.

 

7. Third-Party Sites

 

Some of the functionality may be provided by third parties and the Dasher Services may link to other third-party websites that are not controlled by DoorDash. For example, we use services like Stripe for payment processing. These third parties are not under our control and DoorDash is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarise yourself with the privacy policies and practices of that third party.

 

8. Social Media Usage

 

The Dasher Services may enable you to access social networking services such as Facebook, Twitter, or Instagram, among others (collectively, "Social Network") directly or indirectly through the Dasher Services. You may also have the option of posting content to a Social Network when you access content through the Dasher Services. For example, you may refer a friend to become a Dasher via Twitter or Facebook links through the Dasher Services. Keep in mind that your activity on a Social Network is governed by that Social Network and not by DoorDash and may be visible or accessible to the public. We may also provide the ability to enable or log in to the DoorDash app and www.doordash.com via a Social Network, as described in more detail in our DoorDash Privacy Policy. Your Dasher account and information collected through the Dasher Services may, at times, be linked to your DoorDash customer accounts and any affiliated Social Networks you have enabled via DoorDash.

 

9. Children’s Information

 

The Dasher Services are not intended for children under 18 years of age, and we do not knowingly collect Personal Information from children under the age of 13 through the Dasher Services. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at privacy@doordash.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.


10. Your Choices

 

Keeping your Personal Information current helps ensure that we provide you with the most relevant services. You can access and update your Personal Information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

 

If you are a registered Dasher, you may access and modify your Personal Information by logging into the Dasher site using your username and password and visiting the “Account” page. You may disable our ability to use cookies by using the cookie controls in your web browser (see “Use of Cookies and Other Tracking Technologies” section above).

 

If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.

 

You may also contact us at privacy@doordash.com to access, modify or request deletion of your Personal Information.


If you request access to, or a copy of, your Personal Information, we will provide you with a copy of the Personal Information we keep about you, subject to any lawful grounds for withholding the Personal Information, if that Personal Information is held in a way that it can be readily retrieved. However, we reserve the right to charge you a reasonable amount for providing copies of your Personal Information, to take into account the time, cost and effort involved. 


If you request a correction to your Personal Information and we agree that your Personal Information needs correcting, an amended record of your Personal Information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to your Personal Information a statement of correction sought but not made.


 

11. International Users

 

DoorDash is based in the United States and, regardless of where you use the Dasher Services, the information collected as part of that use may be transferred to and maintained on servers located in countries other than New Zealand, such as in the United States. We may from time to time use third party storage providers for this purpose. Since DoorDash is based in the United States, any information we obtain about you will at a minimum be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using the Dasher Services, you consent to this collection, transfer, storage, and processing of information to and in countries other than New Zealand. While it is not practicable to specify all these countries, regions include (but are not limited to) North America, South America and Europe.

 

You acknowledge that:

 

  • We will not be required to take reasonable steps to ensure that an overseas recipient complies with New Zealand privacy laws;
  • If an overseas recipient handles personal information in breach of New Zealand privacy laws, they may not be accountable under New Zealand privacy laws; and you may not be able to seek redress under New Zealand privacy laws for their breach;
  • The overseas recipient may not be subject to any privacy obligations or to any laws like New Zealand privacy laws; and
  • The overseas recipient may be subject to a foreign law that may compel the disclosure of personal information to a third party, such as an overseas agency or authority.

12. Contact Us

 

If you have any questions or concerns relating to this Policy or our privacy practices, please contact us at: privacy@doordash.com



 

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner by visiting https://www.privacy.org.nz/your-rights/making-a-complaint/.