How to Get a Tax Invoice for Your DoorDash Order (Australia & New Zealand)
How to Get a Tax Invoice for Your DoorDash Order (Australia & New Zealand)
Overview
DoorDash operates under two different tax models in Australia and New Zealand. The type of invoice you receive depends on the merchant.
Standard Merchants (Tax Facilitator Model) - For most DoorDash merchants (e.g., restaurants, cafes), DoorDash acts as a marketplace facilitator. In this case:
The DoorDash Tax Invoice covers DoorDash fees only — Delivery Fee, Service Fee, and any applicable additional charges (e.g., Long Distance Fee).
The merchant sells the items themselves. For a tax invoice covering the goods, customers must contact the merchant directly.
Retailer Merchants (Tax Retailer Model) - For select retail merchants — including Costco, Supabarn, Aldi, The Warehouse, and DashMart — DoorDash acts as the reseller of the goods under Australian and New Zealand GST law. In this case:
The DoorDash Tax Invoice covers both the order subtotal (items) and DoorDash fees.
You do not need to contact the merchant separately for a tax invoice on the goods.
This is a legal requirement: DoorDash must provide customers with a compliant tax invoice for retail purchases upon request.
What's Included in the Tax Invoice
Standard Merchant Invoice (DoorDash fees only)
Line Item | Description |
Delivery Fee | The fee DoorDash charges for delivery |
Service Fee | Platform service fee charged by DoorDash |
Additional Fees | e.g., Long Distance Fee, where applicable |
Retailer Merchant Invoice (subtotal + DoorDash fees)
Line Item | Description |
Items ordered | Each item with GST-exclusive price, GST amount, and GST-inclusive price |
Delivery Fee | The fee DoorDash charges for delivery |
Service Fee | Platform service fee charged by DoorDash |
Additional Fees | e.g., Long Distance Fee, where applicable |
Total | GST-exclusive subtotal + total GST + GST-inclusive total |
Both invoice types include:
DoorDash's legal entity name and NZBN/ABN
Invoice date, Invoice number, Transaction date, and Order number
Your business name and address (as entered at time of request)
A full GST breakdown for all line items
A clear indication of which items are taxable vs. non-taxable (retailer invoices)
When Is a Tax Invoice Available?
Tax Invoices are available 3 days after your order has been fulfilled. You will see a message indicating the date the invoice will be available if you try to access it too soon.
How to Get Your Tax Invoice
Go to the order- Open the DoorDash website, then navigate to your completed order.
Open Help- On the order detail page, tap Help (top right corner of the map view on mobile, or the Help button on the order summary page on web).
Select "Tax Invoice"- From the "What do you need help with?" menu, select Tax Invoice.
Request the invoice-
You will see one of the following screens depending on your merchant type:
Standard merchants: A message will appear stating: "You can get a tax invoice with respect to the services provided by DoorDash. Please reach out to the Merchant of this order for Tax Invoices regarding goods and services supplied by the Merchant."
Retailer merchants (Costco, Aldi, Supabarn, The Warehouse, DashMart): You will be taken directly to the invoice request form, as DoorDash is responsible for issuing a full invoice covering both the items and DoorDash fees.
Tap Request New Invoice.
Enter your business details
Fill in the following fields:
Business Name — Enter the legal entity name of your business (e.g. TechCorp, Inc.). This is the name that will appear on the invoice.
Business
A confirmation modal will appear showing your Business Name and Business Address. Review the details carefully — these cannot easily be changed after the invoice is generated.
Download
Your Tax Invoice will automatically download to your device as a PDF file (e.g., Invoice_NZ_DD_20260326_2.pdf).
Tap View PDF to open the invoice, or Done to close.
