What can I do if I am not satisfied with my food quality?

We're sorry we let you down, but we’re here to help make things right.

Follow this link or follow the steps below to report if you were not satisfied with the quality of the food order you received:

• Mobile app users

• Desktop users

Mobile app users

To report poor food quality in your mobile app, follow the steps provided:

1. Select an order from the “Orders” tab

2. Tap "Help" in the top right-hand corner.

3. Under “Order Issues,” select “Poor food quality”

4. Follow the prompts on the screen

Desktop users

To report poor food quality on your desktop, follow the steps provided:

1. Select the button with three lines on the top left-hand corner.

2. Select "Orders" and choose the corresponding order

3. Select "Help" on the left-hand side.

4. Under "Order issues", select "Poor food quality”"

5. Follow the prompts on the screen

We take food quality issues very seriously and appreciate your feedback.

Still have questions? We’re here for you! Click here to contact our live support.

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