Editing Menu Prices in the Merchant Portal
How do I edit an item's price in the Merchant Portal?
If you manage your menu directly in the Merchant Portal (not through a POS integration), follow these steps:
Log in to the Merchant Portal
Select Menu Manager
Under the Overview tab, select the pencil icon next to the item you want to update
Update the item price, then select Save Changes
Keep in mind, Save Changes only appears after you've made an edit. If your store uses dual pricing, you may see separate price fields for pickup and delivery.
How do I update menu prices if I use a POS system?
If your menu is synced through a POS system, price changes must be made in your POS.
What to do
Check with your POS provider for instructions on updating DoorDash menu prices
Update the item prices in your POS system
What to expect
Price updates can take up to 24 hours to appear in the Merchant Portal
If prices don't update after 24 hours, contact Merchant Support
We recommend matching in-store and delivery prices as closely as possible, but this isn't required.
If your POS provider doesn't support dual pricing, you can manage pricing directly in the Merchant Portal under Settings → Account Settings → Menu Pickup and Delivery Rate.
Does pricing impact my visibility on DoorDash?
Yes — pricing is one of several factors customers consider when choosing where to order, along with ratings, order accuracy, popularity, and delivery experience.
Clear, consistent pricing helps set accurate expectations for customers and can support better order conversion.
Do my in-store prices need to match my DoorDash menu prices?
No — your in-store prices don't need to match your DoorDash menu prices.
That said, keeping prices aligned when possible can help reduce customer confusion. If you offer different prices for pickup and delivery, dual pricing allows you to clearly display those differences.
Why is pricing considered for Most Loved restaurants?
Pricing is one of many signals customers evaluate when deciding whether to reorder from a store.
Restaurants that consistently deliver good value — along with strong ratings, reliable fulfillment, and quality food — are more likely to earn repeat orders, which contributes to eligibility for programs like Most Loved.
How do I edit prices as a non-restaurant merchant?
If you're a grocery, convenience, retail, or other non-restaurant merchant, the process for editing prices is the same:
Log in to the Merchant Portal
Click on Inventory Manager
Select the three-dot icon to the right of your item, under Actions
Update the pricing, then click Save Changes
If your menu is POS-managed, you can update prices directly in your POS system.
How do tax rates factor into menu prices?
Tax rates are considered on all menu items. Make sure everything you sell on DoorDash is taxed correctly based on your local regulations. Tax laws vary by location, so it's a good idea to review your tax settings regularly.
If you're unsure about your tax requirements, consult a tax professional.
