How to Get a Tax Invoice for Your DoorDash Order (Australia & New Zealand)

How to Get a Tax Invoice for Your DoorDash Order (Australia & New Zealand)

Overview

DoorDash operates under two different tax models in Australia and New Zealand. The type of invoice you receive depends on the merchant.

• Standard Merchants (Tax Facilitator Model) - For most DoorDash merchants (e.g., restaurants, cafes), DoorDash acts as a marketplace facilitator. In this case:

  • The DoorDash Tax Invoice covers DoorDash fees only — Delivery Fee, Service Fee, and any applicable additional charges (e.g., Long Distance Fee).

  • The merchant sells the items themselves. For a tax invoice covering the goods, customers must contact the merchant directly.

• Retailer Merchants (Tax Retailer Model) - For select retail merchants — including Costco, Supabarn, Aldi, The Warehouse, and DashMart — DoorDash acts as the reseller of the goods under Australian and New Zealand GST law. In this case:

  • The DoorDash Tax Invoice covers both the order subtotal (items) and DoorDash fees.

  • You do not need to contact the merchant separately for a tax invoice on the goods.

  • This is a legal requirement: DoorDash must provide customers with a compliant tax invoice for retail purchases upon request.

What's Included in the Tax Invoice

Standard Merchant Invoice (DoorDash fees only)

Retailer Merchant Invoice (subtotal + DoorDash fees)

Both invoice types include:

• DoorDash's legal entity name and NZBN/ABN

• Invoice date, Invoice number, Transaction date, and Order number

• Your business name and address (as entered at time of request)

• A full GST breakdown for all line items

• A clear indication of which items are taxable vs. non-taxable (retailer invoices)

When Is a Tax Invoice Available?

Tax Invoices are available 3 days after your order has been fulfilled. You will see a message indicating the date the invoice will be available if you try to access it too soon.

How to Get Your Tax Invoice

1. Go to the order- Open the DoorDash website, then navigate to your completed order.

2. Open Help- On the order detail page, tap Help (top right corner of the map view on mobile, or the Help button on the order summary page on web).

3.  Select "Tax Invoice"- From the "What do you need help with?" menu, select Tax Invoice.

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4. Request the invoice-  

   • You will see one of the following screens depending on your merchant type:

     • Standard merchants: A message will appear stating: "You can get a tax invoice with respect to the services provided by DoorDash. Please reach out to the Merchant of this order for Tax Invoices regarding goods and services supplied by the Merchant."

     • Retailer merchants (Costco, Aldi, Supabarn, The Warehouse, DashMart): You will be taken directly to the invoice request form, as DoorDash is responsible for issuing a full invoice covering both the items and DoorDash fees.

   • Tap Request New Invoice.

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5. Enter your business details

   • Fill in the following fields:

     • Business Name — Enter the legal entity name of your business (e.g. TechCorp, Inc.). This is the name that will appear on the invoice.

     • Business

       • A confirmation modal will appear showing your Business Name and Business Address. Review the details carefully — these cannot easily be changed after the invoice is generated.

     •  Download

       • Your Tax Invoice will automatically download to your device as a PDF file (e.g., Invoice_NZ_DD_20260326_2.pdf).

       • Tap View PDF to open the invoice, or Done to close.